Política de reembolso
At Muralys™, we want you to feel confident when placing your order.
If you are not completely satisfied with your purchase, please contact us at muralysup@outlook.com.
30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee on eligible purchases.
If Muralys™ isn't the right fit for you, contact us within 30 days of receiving your order to request a return.
Products must be returned in accordance with our return instructions and, where applicable, in their original condition and packaging.
How to Request a Return
To request a return, email:
Please include:
- Your full name
- Order number
- Reason for the return
- Photos or videos, if the product arrived damaged or defective
We will provide you with the appropriate return instructions.
Please do not send your order back to the sender address shown on the package without contacting us first.
Refunds
Once your returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible at muralysup@outlook.com and provide photos or video showing the issue.
We will review the situation and work with you toward an appropriate solution.
Important
Nothing in this policy limits any mandatory consumer rights that may apply to you under applicable law.